MCooper Homes, LLC

 

About the Builder

Mark started building houses directly after graduating college in 1984 from SMU with a B.A. with an emphasis in Real Estate. He always knew that building was what he wanted to do. His commitment to deliver exceptional Customer Service along with his strong sense of personal ethics, Mark was quickly noticed in the corporate building world and worked his way up the ladder. He was promoted to Lead Builder, Project Manager, Area Manager, then Division Manager for Huntington/Sanders & Assoc. Homes where he was responsible for winning the JD Powers Award for “Highest Level of Customer Satisfaction” (2001, 2002, 2003, Plc 4th in 2004, Plc 5th in 2005) along with many other awards, recognition, and a tremendous amount of knowledge gained. Mark later took the position of V.P. of Construction, Texas-Dallas Division for Standard Pacific, a national home building company. Again, Mark excelled. His accomplishments are listed below.

Mark not only has high ethics and standards accumulated with 38 years of experience, but he also has a reputation as a hands-on builder; expect to see him on your homesite, personally supervising every aspect of what it takes to create a superior home.

About MCooper Homs, LLC

• Responsible for coordination of the Construction and Customer Service Departments, including direct management of Director of Customer Service and Field Construction Managers.

• Improved JD Power ranking from bottom 25 % of market to #3 in Overall Customer Satisfaction (2010).

• Manage field staff to accomplish a field variance average of less than 1/2 of one percent of sales price for each project by establishing accountability for extras, labor budgets, and working with purchasing to verify and correct takeoffs.

• Manage the community start process to ensure timely delivery of new communities, model parks and new product prototype process.

• Accountable for Construction Department excellence in cycle times, staffing and performance, subdivision maintenance, training, and contractor/vendor hiring and firing.

• Ensure proper execution of contractor and builder payroll, safety, erosion control, spec and model home management.

• Manage all aspects of the Customer Service Department, including service administration, cost control, warranty budgets, QC process, touch points, CRM and SPECS reports, staffing and performance, monitor quality and product issues, buyer management, elevated customer issues, service rep. payroll and bonuses, structural claim and insurance administration, Houston service issues, and customer satisfaction management and results.

• Participate and lead the Corporate Cycle Time Initiative to reduce cycle times company wide.

• Participate on the 1 Standard Project Initiatives Team to provide input and support from an operations perspective.

• Participated in the initial Hyphen pilot and currently involved in the Hyphen expansion.

• Work directly with Zurich to limit safety risk and to improve risk evaluation.

• Oversee all meetings, scorings, surveys and evaluations associated with JD Powers.

• Participate in the management and acquisition of contractor/vendor insurance requirements.

Division Manager (1/2002 - 9/2006)

• Responsible for all operational areas, including sales, construction, warranty, purchasing, land development, accounting, marketing, financial, architecture, internet, and computer services.

• Directly involved in recruiting and training all Huntington and Sanders employees.

• Consistently exceeded annual profitability goals, including 133% of goal for 2005.

• Award: “JD Power Award for Highest Level of Customer Satisfaction” (2001, 2002, 2003. Placed 4th in 2004 and 5th in 2005).
Area Manager (10/2000 - 1/2002)

• Responsible for management of sales, construction, delivery of closings, and warranty of all homes within the area.

• Developed an annual strategic business plan for all projects, including forecasting of sales, sales revenue, cost, gross profit, budgeting of operating expenses and contribution margin.

• Directly involved with recruiting and training of all employees.
Project Manager (3/1996 - 10/2000)

• Managed the construction, delivery, and warranty of all homes within the Bridlewood Project in Flower Mound.

• Worked with the project Sales Counselor as a team leader to facilitate and accomplish the objectives of the project business plan.
Lead Builder (10/1993 - 3/1996)

• Managed all construction, delivery, and warranty of homes within the Woodlake project in Flower Mound.

• Responsible for pricing of all change orders, takeoff adjustments, and profit analysis for each home in addition to specification and subdivision management.

• Award: “Builder of the year for Most Units Closed” (1995).